Service and Support

Our global service network of support centres provides expert technical and operational support 24/7. A world of virtual collaboration ensures that Clients get the expertise they need, where and when it is needed.

As a single source supplier, we have a clear overview of every spare part for all of our Stabilisation and Propulsion products.

From flywheel to fastener, our parts are based on a consistent quality requirement with in-house engineering and production.

Your high-value equipment should not be lie idle whilst waiting for a new part. We focus on generous stocks and flexible logistics to minimise any interruption to your business, operations, safety and comfort.

Efficient Logistics and High-Speed Delivery

You get the parts you need, to the place you need, when you need them.

VEEM Marine spare parts and service kits are carefully selected to maintain and the extend the service life of the product and ensure trouble free operations.

Benefits of In-house production

VEEM Marine is able to start production while others are still negotiating with their sub-suppliers. This unique in-house capability means we can respond in a flexible manner and scale our ongoing production to ensure generous levels of stock.

Through continual investment in maintaining state of the art production facilities we have full control from A-Z. This in-house production provides a high level of confidence in our product and a unique capability provide exacting technical advice via our service centres.

VEEM Marine’ philosophy is to develop products that are able to be maintained in-situ without the costly requirement to dry-dock a vessel. Where possible we use remote monitoring and the on-board telemetry to alert the shipowner and crew of any alerts or warnings that may require attention. Through remote monitoring we are able to analyse the operations of our products and provide advice when it comes to extended service intervals or end of life rebuilds.

Many of our products are so robust and rugged that they may out live the original control, alarm and monitoring system.

We actively recognise that particularly controls and electronics go through obsolescence at a faster rate than mechanical and hydraulic components. As such VEEM Marine looks to ensure backwards compatibility with earlier products where possible.

VEEM Marine are able to act fast because we have the spares in stock. Additionally, we have the resources in house to manufacture most components for stock.

First call in the event of an emergency is VEEM Marine’ service department. Don’t hesitate to call whatever the time day or night. When you call us, a service technician with system competence will listen to you, knows the right questions to ask and will be able to advise.

Training reduces life cycle costs

Farsighted vessel owners realise that well-trained crews lengthen the lifetime of the stabilisation and propulsion products, helping to prevent problems and optimise performance. VEEM Marine’ training philosophy is to:

• Help crews to promote best practice from the start for safe, cost effective and reliable operation.
• Look at the stabilisation and propulsion systems as a whole
• Encourage a culture of professionalism and commitment
• Train crews in basis monitoring and troubleshooting
• Keep crew members up to date with technological advances

Training Strategy

• Active learning with hands-on practical training during installation/commissioning through to regular servicing
• Provision of courses and availability of in region technicians
• Remote virtual service, used empower onboard personnel by using an Expert in the loop to troubleshoot, assess, and rapidly resolve issues during fault finding or maintenance.